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CANCELLATIONS AND REFUNDS

 

Cancellations and Refunds

  1. Can I get a refund for my tickets?  
  2. Can I cancel my Hotel booking ?  
  3. What happens if the Theatre show has been cancelled?
  4. I think an error may have occurred with my payment, who do I contact ?
  5. If the advertised actors are unavailable for the performance, can I get a refund?

 

  1. Can I get a refund for my tickets?  

Unfortunately not. Once tickets are confirmed they cannot be exchanged or refunded, this is in line with our Terms and Conditions and also those imposed on us by the Theatre itself. However if you purchased the Ticketplan Insurance and your reason for not being able to attend is in line with their Terms & Conditions, you will be able to apply to Ticketplan for a refund.

 

 

  1. Can I cancel or change my Hotel booking ?  

 

Unfortunately not. Our prices are kept low because the rates the Hotels offer us are non-cancellable and non-refundable as per our Terms & Conditions. Unfortunately the same applies to changing your particular Hotel to a different one.

 

 

  1. What happens if the Theatre show has been cancelled?

On the rare occasions that a booked performance is cancelled or the production is closing early, you will be notified as soon as we receive an official notification from the producers. Generally you will be offered either an alternative performance or a refund.

In these rare events, refunds will normally be credited back to your original payment card within 10 working days, unless advised otherwise at the time your refund is confirmed. We will always credit refunds back to the card that was used to make the booking. For any questions relating to this please don’t hesitate to contact Customercare@boxofficetheatre.co.uk

 

 

  1. I think an error may have occurred with my payment, who do I contact ?

Just email Customercare@boxofficetheatre.co.uk with your name, address, booking details, what you booked and the reason for your concern. We’ll investigate and respond as soon as we can to resolve matters.

 

 

  1. If the advertised actors are unavailable for the performance, can I get a refund?

There is a small chance that actors may be changed for performances without notice. Unfortunately the use of alternative actors (understudies) does not provide a valid reason for requesting a refundnchor.