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GENERAL BOOKING QUESTIONS

Top 18 General Booking Questions

  1. Can I ring up and book via telephone ?
  2. I can’t find my Booking Confirmation, can I obtain another copy ?
  3. How will I receive my Theatre Tickets ?
  4. Will the Hotel have a record of my booking ?
  5. Can I book a Hotel without a Theatre Ticket ?
  6. Why can’t I leave a single seat when I choose my Theatre Tickets?
  7. Can I get a refund for my Theatre Tickets?
  8. Can I cancel my Hotel booking ?  
  9. What happens if the Theatre Show has been cancelled?
  10. I have arrived at the Theatre Box Office and there is no record of my booking, who do I contact?
  11. I have arrived at the Hotel and there is no record of my booking, who do I contact ?
  12. I think an error may have occurred with my payment, who do I contact ?
  13. I cannot find the Ticket availability I want - can you help?
  14. What payment methods do you accept?
  15. Is Boxofficetheatre.co.uk a secure site?
  16. What is the maximum number of tickets I can book online?
  17. Do shows offer child/student discounts?
  18. Do you accept gift vouchers?

 

 

  1. Can I ring and book via the Telephone ?

Unfortunately not, all orders need to be placed via our Website and online booking platform. We can only offer post-booking support via the telephone.

 

  1. I can’t find my Booking Confirmation, can I obtain another copy ?

Yes of course. On rare occasions our Customers can’t locate their Booking confirmation, this is usually a result of either:

  • It’s located in your email spam folder. Please double check.
  • Sometimes it can take up to 24 hours for an email confirmation to arrive in your inbox, please bear with us.

Next step, let us help you.

If you noted your reference number that was confirmed at the time of reservation,  and also the date and time of the tickets and/or hotel you booked, you won't need an email confirmation in order to collect your tickets or attend your Hotel. We can of course still provide you with another copy for your safekeeping.

            Obtain another copy of your Booking Confirmation

           To get another email confirmation please email us at Bookings@boxofficetheatre.co.uk with your full name, address, what you booked and when you booked it. We’ll happily locate your booking and re-send you  another email confirmation.

 

 

  1. How will I receive my Theatre Tickets ?

The Ticket delivery method is determined by the Theatre itself, not us. The vast majority of of our Shows require the Customer to ‘collect the Tickets from the Theatre Box office on the day of the Show. This will be shown on your Confirmation. A small % of our Shows require a print-at-home ticket facility, requiring you to pre-print your Tickets in advance and take this confirmation with you.

Collect from Theatre Box Office

Please collect your tickets in person at the venue's ticket office up to 45 minutes prior to the event. Take a copy of your Booking Confirmation with you, it’s essential. This is the same venue address where the event will take place. Please note that some venues do not generate the tickets earlier than the date of the event.

The Tickets are held in the full name of the person booking. You will also be required to present: -

  • A valid photo ID, driver's license or passport.
  • Your booking reference number.

Print at Home Theatre Tickets

A small % of our Shows offer a Print-at-Home Ticket facility. In this case we will send you a url link in our confirmation to download and print the Tickets. Please take this print out with you, it’s very important.

 

 

  1. Will the Hotel have a record of my booking ?

Don’t worry, if you booked through and received your confirmation you can be assured the Hotel will have your name and details on file. To be safe , print The Booking confirmation itself and take it with you. That’s all that is needed.

 

 

  1. Can I book a Hotel without a Theatre Ticket ?

Unfortunately not, we are primarily a Theatre Break supplier so do not offer our Customers the option of Hotel only.

 

 

  1. Why can’t I leave a single seat when I choose my Theatre tickets?

BoxofficeTheatre.co.uk is committed to ensuring that our performances are as fully attended as possible, both in the interests of our producers and our patrons. Occasionally potential occupancy is compromised if we are left with unsold single seats, and as a business we need to manage the supply of tickets. In the majority of cases our single seat policy doesn’t hinder the ticket purchase process, but there will be instances when the online purchase process will fail, for example when customers are told they cannot buy two tickets because it would leave a single seat.

 

 

  1. Can I get a refund for my tickets?  

Unfortunately not. Once tickets are confirmed they cannot be exchanged or refunded, this is in line with our Terms and Conditions and also those imposed on us by the Theatre itself. However if you purchased the Ticketplan Insurance and your reason for not being able to attend is in line with their Terms & Conditions, you will be able to apply to Ticketplan for a refund.

 

 

  1. Can I cancel my Hotel booking ?  

Unfortunately not. Our prices are kept low because the rates the Hotels offer us are non-cancellable and non-refundable as per our Terms & Conditions.

 

 

  1. What happens if the Theatre show has been cancelled?

On the rare occasions that a booked performance is cancelled or the production is closing early, you will be notified as soon as we receive an official notification from the producers. Generally you will be offered either an alternative performance or a refund.

In these rare events, refunds will normally be credited back to your original payment card within 10 working days, unless advised otherwise at the time your refund is confirmed. We will always credit refunds back to the card that was used to make the booking. For any questions relating to this please don’t hesitate to contact Customercare@boxofficetheatre.co.uk

 

 

  1. I have arrived at the Theatre Box Office and there is no record of my booking, who do I contact?

Fortunately this is extremely rare. If you have your Booking confirmation as required then that’s all the Theatre will need to track down your order. Just email customercare@boxofficetheatre.co.uk and we can double check your booking and, if necessary, email you a second copy of the confirmation.

 

 

  1. I have arrived at the Hotel and there is no record of my booking, who do I contact ?

            Fortunately this is extremely rare. However should you arrive at the Hotel to enjoy your stay and there is no record of the booking, then there is emergency help at hand. Our Hotel Booking partner GTA can be contacted on the following emergency helpline 0203 170 5011 . Please ensure you have your full name, booking reference and the card that you booked with to hand. They should be able to resolve matters for you.

 

 

  1. I think an error may have occurred with my payment, who do I contact ?

Just email Customercare@boxofficetheatre.co.uk with your name, address, booking details, what you booked and the reason for your concern. We’ll investigate and respond as soon as we can to resolve matters.

 

 

  1. I cannot find the Ticket availability I want - can you help?

     Due to popular demand certain shows and performances may sell out or certain offers may only have limited availability. Our availability is shown in real time from the Theatre so if there are no seats showing, unfortunately that means we will be unable to secure any further Tickets.

 

 

  1. What payment methods do you accept?

      We accept Visa, Mastercard, Visa Debit as methods of payment.  Unfortunately we do not accept American Express at this time.

 

 

  1.  Is Boxofficetheatre.co.uk a secure site?

      Yes it is. We maintain the most up to date security systems to ensure your personal details are safe with us. Orders are processed using secure server software (SSL) to protect your personal and credit card details.

 

 

  1. What is the maximum number of tickets I can book online?

     The maximum tickets you can book online is 10 in total, unfortunately we cannot take bookings for anything over and above this number at present. If you wish to book more than 10 tickets, you could always book in    blocks of 10 or other denominations across multiple transactions.

 

 

  1. Do shows offer child/student discounts?

           Unfortunately Theatre productions do not offer child or student discounts.

 

 

  1. Do you accept gift vouchers?

           We are currently unable to accept gift vouchers.